Shipping policy

SHIPPING POLICY

  1. We are governed by the national and international norms of shipment of merchandise of the transporting companies with which we transport.
  2. All international shipments are sent by recognized companies in certified mail service, fast, secure and traceable via web to its destination. For national shipments in Colombia we use certified private companies.
  3. We are not responsible for the policies of each country at the time of entry of the merchandise in matters of tariff costs, special taxes, seizure of merchandise or other subject (you are responsible for the payment of taxes in your country on the merchandise purchased). Check these matters in your country before ordering any merchandise.
  4. At the time of purchase, you must obligatorily enter national identification data in the form, such as your identity card number or citizenship ID number (CIF, NIF, etc.), as applicable. Similarly, in another field, you must enter your tax identification number if you have one and your country requires it. Some countries' customs offices request this tax registration to release the packages we send you. This is the EIN, SSN, IVA, GST, RFC, etc. registration number, depending on the case in your country. It is your responsibility to verify with your country if you are required to provide this information for the release of your merchandise.
  5. We will not be responsible for customs controls and withholdings of the package in the destination country. Each country has its regulations regarding the goods and certain types of products that enter. It is your responsibility to be aware of this in your country.
  6. We are not responsible for damage, total or partial loss of the merchandise sent, we give proof and faith of the shipment and perfect condition of the merchandise, the losses or damages must be claimed directly with the carrier company.
  7. Delivery times will depend exclusively on the carrier, we will comply with the shipment and provide you with a guide number for tracking and verification.
  8. Shipping costs estimate packaging and package placement in the transport office. The costs correspond to a standard of minimum weight of merchandise for national or international shipments.
  9. Offers for free shipping are governed by the terms and conditions of that offer advertised on the page that promoting it. Our shipping and returns policy also applies on any shipping offer.
  10. Our packaging is uniquely and carefully designed for each product, labeled and delivered directly to the transport company with all the indications of care.
  11. We only ship to destinations supported by our transport companies. Before ordering, check if your destination has coverage.
  12. Any questions about your shipment or merchandise tracking contact here https://www.ricardozapata.org/contact